Conditions of sale

The Sale Conditions (hereinafter only “General Conditions”) govern the sale of products marketed by Nuova Marmotecnica Company of Avenza Carrare in order to ensure maximum transparency and clarity in the relationship with customers. The General Conditions shall govern all of the sale and purchase transactions between the seller and the client.


Registration must be made by users who intend to purchase on and benefit from the website. The person who registers claims to have read the Privacy Policy and that the personal data entered are true, as well as correct, assuming full responsibility for the information provided. For any changes, the user must promptly notify the Company.

Acceptance of the terms and conditions of sale

The contract between Nuova Marmotecnica Company and the Client shall be deemed concluded even if only partially by Nuova Marmotecnica. This acceptance shall be deemed concluded prior to a communication with any terms to the Client. By placing an order in the various foreseen terms, the Client declares to have read all the information provided during the purchase process and to wholly accept the general sale conditions.

Product availability and order fulfilment

The e-commerce system implemented on the website is designed to guarantee maximum transparency to the Client, showing in real time the availability of products in stock and pertinent delivery times.
However, we must consider that multiple users can place orders for the same product simultaneously and therefore the quantity of products actually available in stock will vary. In this case, we will notify the Client by phone or by e-mail for any problems related to the product’s availability.
The Client may then decide whether to cancel the order. In the case of a cancellation, you will be immediately refunded the amount previously paid.

reserves the right, even just partially, of order fulfilment based on the availability of products in stock.
Please note that the images and information within the product sheets are approximate and sometimes may not fully correspond to the actual
characteristics of the article even if we take great care and attention in doing so.


Orders are accepted by Internet only (online). The customer who sends the order directly from the website will receive an e-mail at the end of the procedure including the order conformation and order number. If after sending the order, the order number does not appear (after a few minutes), the sale shall be deemed as not accepted for all legal purposes, accounting, administrative or for the lack of product availability.
You may cancel an order by phone or in writing to only if it has not been fulfilled and the goods have not been shipped yet.
For orders already fulfilled, the client must exercise his/her Right of Withdrawal.

Sale Prices

All the prices on the vwebsite are in euros and include VAT. They are subject to change without notice. Except in exceptional or promotional cases, shipping costs are paid by the customer and obviously accepted prior to the order completion. In the case of a price discrepancy following the customer’s order, this will be immediately communicated to the client by phone or e-mail. The client may then withdraw from the purchase commitment without penalty.

Mode and delivery times

Shipments are made by courier only. Delivery is within 10/20 working days (with some exceptions) throughout Italy following the order fulfilment. Shipping costs are paid by the customer and accepted prior to the order completion. Nuova Marmotecnica is not responsible for uninsured goods, loss, tampering or breakage of the products purchased and for any delay in delivery by the shipping company. For more information, go to the shipping link on the Shipping page.

Complaints and returns

Returns are accepted only after communication and written request to the email address; unauthorised returns, shipped by a non-agreed courier or sent not in conformity with instructions will be returned to the sender.

Transport costs remain the responsibility of the sender, even in the case of termination confirming to legislation in effect, except in cases provided for by the regulation on legal warranty.

It is, however, the responsibility of the sender, even if the material travels via means indicated by the addressee, to adequately package the material, as eventual damages sustained during transport cannot be attributed to the courier if the packaging is unsuitable.

Applicable law and jurisdiction

This agreement is ordered by Italian Law. Any controversy that may arise in the interpretation and execution of the present agreement will be referred to the courts of Massa Carrara.

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